Job Title: Bilingual Claims Support Analyst Location: Remote Duration: 3 months Rate: CAD23/hr Job Summary We are seeking a detail-oriented and customer-focused Bilingual Claims Support Analyst to join our team. In this role, you will support claims operations by managing communications, processing documentation, ensuring data accuracy, and providing exceptional service to claimants. The ideal candidate is highly organized, analytical, and able to communicate effectively in two languages. Key Responsibilities 1. Correspondence Management Handle incoming and outgoing communications, including mail, email, faxes, and phone calls. Ensure claims and inquiries are processed promptly and routed to the appropriate teams. Maintain professional and empathetic communication with claimants and stakeholders. 2. Data Entry & Verification Accurately enter and update information from electronic and paper forms into internal systems. Review and verify data to ensure completeness, accuracy, and compliance with company standards. Maintain strict confidentiality of sensitive information. 3. Document Processing & Organization Scan, file, and securely store confidential documents. Organize physical and digital records for efficient retrieval and audit readiness. Maintain document control in line with regulatory and company requirements. 4. Claims Coding & Quality Assurance Code claims accurately based on policy documentation and guidelines. Perform quality checks to ensure compliance with internal procedures and regulatory standards. Identify discrepancies, inconsistencies, or potential red flags and escalate as needed. 5. Claimant Support & Communication Respond to incoming calls and emails in a professional, empathetic, and timely manner. Assist claimants and representatives by providing clear information regarding claim status and processes. Maintain a high level of accuracy and attention to detail in all interactions and claim processing. 6. Ethical & Professional Standards Adhere to company policies, confidentiality agreements, and applicable privacy laws. Ensure all activities comply with regulatory requirements and ethical standards. Contribute to process improvement initiatives, identifying gaps or inefficiencies in coding or workflow. Qualifications Bachelor’s degree or equivalent experience preferred. Fluency in English and at least one additional language (spoken and written). Previous experience in claims processing, insurance, healthcare administration, or a similar field is a plus. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Proficiency in Microsoft Office and data entry systems.