The Director, Experience Design will guide our team to create best‑in‑class user experiences by developing design solutions for complex and strategic initiatives, overseeing and mentoring design teams, and defining new approaches and processes for effective delivery.Who you are:An entrepreneurial leader who proactively identifies new opportunities to add value, improve efficiency, and elevate outcomesAn expert experience designer and human‑centered design advocate, passionate about delivering high‑quality, thoughtful experiencesComfortable setting direction and making trade‑offs in ambiguous situations, balancing competing priorities and constraintsPragmatic and solution oriented – accountable for outcomes, not just outputsAdept at balancing strategic thinking with hands‑on creative directionCurious and inquisitive, seeking out business and user insights to push design solutions to the next levelOpen to experimentation and excited to take on new processes, ways of working, tools, and technologiesThrive in fast‑paced, dynamic working environmentsResponsibilities:Be a trusted design leader within the experience design team, and with leads across disciplinesProvide oversight across parallel tracks of work, including across multiple clients or digital propertiesConsult on experience design strategy and design/research roadmaps for clientsDefine and uphold experience design standards and principles across accounts and teamsGuide, mentor, and enable our team of experience designers, providing actionable feedback for craft and career developmentreview and deliver key project outputs, oversee and manage quality, strategy, and overall approachOwn and manage senior client relationshipsServe as a senior strategic partner to clients, shaping long‑term experience visions and roadmapsLead client stakeholder communications, on project outputs, quality, strategy, and overall approachExecutive presentations of experience strategy and designPlan and facilitate workshops and interviews with client stakeholders at all levels of seniorityAdvocate for the ways of working and conditions required to deliver effectivelyDesign operations and practice developmentCreate processes and approaches to delivering new projects, including collaborating on project delivery plans, defining ways of working, and estimating effort required to deliverContribute to proposals and pitches for new business, including approach, team structure, and estimated effortStay up to date with industry trends and innovation, bringing new approaches and techniques to the teamFacilitate and foster cross‑disciplinary collaboration within HavasEnsure use of appropriate, modern design, collaboration, and research tools across team members and accounts (Figma, Miro, UserTesting.com, etc.)Qualifications:Proven experience (5+ years) in senior leadership roles, preferably at digital agencies or consultanciesDiverse portfolio of work showing ability to guide teams to successful design outcomes, including experience strategy/product vision development, marketing/content related projects, and complex, interaction‑rich interfacesExceptional leadership, mentorship, and team‑building skills.Outstanding presentation and communication abilities, with the confidence to pitch ideas and represent the agency with executive stakeholders.Deep understanding of customer experience principles and how creativity drives business resultsExperience estimating project work effort and contributing to new business initiatives (e.g. RFP responses, proposal decks, etc.)Base salary range for this position is 145K-165K, with final compensation determined based on work location, skills, experience, and background. Benefits include medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top‑up, and paid time off.#J-18808-Ljbffr