What Is The Opportunity Join our IT Mainframe Operations team as a Senior Infrastructure Support Analyst. You will ensure the reliability, availability, and performance of RBC's mainframe systems by monitoring events, performing incident management, and executing service requests across production and development environments. You'll use problem management skills to triage, troubleshoot, and escalation issues to appropriate teams. The team provides 24/7/365 support for approximately 50 LPARs (Logical Partitions) that run critical applications.Shift Requirements 24/7/365 Rotating shift supportWhat Will You DoProvide 24/7 rotating shift support across TI, Insurance, U.S. subsidiary, and Capital Markets environments (Development, Production & Disaster Recovery)Deliver technical support for mainframe technologies including zSeries, JCL, VM/VSE, Network Technologies, and Storage/Media Solutions (Tape Libraries)Monitor mainframe systems and infrastructure applications using ServiceNow, MOOGSOFT, TEPS, and related toolsMaintain operational knowledge of systems, subsystems, and support products required for your areaCollaborate with service providers and technical teams across departmentsIdentify, resolve, and document problems quickly to prevent recurrenceDevelop processes and automation opportunities to maximize system availability and client serviceEscalate issues efficiently to other technical support personnel and service providersWhat Do You Need to Succeed Must Have:Operational/technical experience with IBM mainframe serversPost-secondary education or equivalentExperience with incident resolution, problem management, and change managementEffective written and verbal communication skillsStrong technical support and analytical skillsAbility to work rotating weekends (Saturday and Sunday)Excellent teamwork skillsNice to Have:Hands-on experience with zSeries, JCL, VM, Network Technologies, or Storage/Media SolutionsKnowledge of monitoring and support tools (ServiceNow, MOOGSOFT, Omegamon, TEPS, VM Consoles, MVS Consoles)Vendor management experienceWhat's in It for YouCompetitive Total Rewards Program including bonuses, flexible benefits, and stock options (where applicable)Supportive leaders who invest in your development and career growthOpportunity to make a lasting impact on critical business systemsDynamic, collaborative, and high-performing team environmentChallenging, meaningful workJob Skills Critical Thinking, Customer Support Systems, Group Problem Solving, Infrastructure Support, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Support, Technical Troubleshooting#J-18808-Ljbffr