Role Overview The Operation Manager will be responsible for overall leadership of the assigned patient care programs/units in the development and delivery of innovation programs and services to ensure the delivery of quality care to all patients/families in the program. Qualifications Assumes overall accountability and responsibility for the patient care and services provided Maintains current knowledge of issues and trends in patient care and facilitating best practice Facilitates implementation of corporate projects within the program, i.e., Clinical Pathways, workload measurement systems, information automation in collaboration with project coordinators Develops unit specific philosophy, goals objectives and standards of patient care in collaboration with the Patient Care Team and ensuring that these are congruent with the hospital mission, vision & values and standards Coordinates all care and services provided for patient group in collaboration with other managers and providers Develops systems to monitor and manage unit operations, progress toward established goals, and patient care outcomes Acts as a resource person to the staff and physicians, including support staff, in relation to the care of patients and operations Assumes accountability for facilitating the resolution of identified patient care issues in collaboration with the Patient Care Team Acts as a role model for staff and demonstrating commitment to patient/family-centered care Implements quality improvement initiatives for the program in order to enhance the quality of patient care Ensures that all staff are informed and in compliance with relevant policies and procedures Develops and manages an operational budget for the program in collaboration with the Program Team and the Director including preparation of yearly capital budget for the program in collaboration with the Program Team and Director of Operations Analyzes management reports, investigating variances, initiating remedial action and evaluating outcomes Consistently contributes as a member of the Leadership Team and practices the values of Hotel-Dieu Grace Healthcare Contributes as a member of the Program team towards development and implementation of team goals Previous mental health/management experience – preferred knowledge of Mental Health Act and other Provincial Standards appropriate to program Previous experience and/or training in supervision, coaching, leadership management functions French language proficiency is an asset Education and/or Certification Undergraduate Degree in Healthcare - required Registered with relevant governing professional college – required Master’s Degree Related discipline - preferred HDGH is firmly committed to diversity, striving to ensure our organizational structures are representative of the demographic, ethno-cultural, linguistic, and geographic characteristics of the communities we serve. We value the opportunity to provide equitable employment opportunities and accessible employment practices for all communities, including but not limited to persons with disabilities, Indigenous persons, 2SLGBTQIA+ individuals, and members of identified visible minority groups and racialized communities. Our hiring decisions are based on merit, qualifications, and hospital needs, and we strongly encourage applicants from all backgrounds to apply. If you require accommodations during any stage of the recruitment process, please notify the Human Resources Department at ext. 73023 so we can provide you with appropriate services. #J-18808-Ljbffr