Overview We are seeking a Learning & Development Manager to increase the adoption and engagement of a digital learning platform for our client's key accounts. You\'ll act as a strategic partner to external stakeholders, aligning learning solutions with products and services to drive business growth. The ideal candidate has a passion for customer education, digital training, and building strong relationships to ensure long-term success. This is a 6-month contract role based in Montreal that requires you to work on-site approximately one day a week for in-person facilitation. Base pay range CA$35.00/hr - CA$40.00/hr Responsibilities Serve as the primary training liaison for key accounts and strategic partners. Meet regularly with stakeholders to understand their business needs and design learning solutions that align with their goals. Customize and build learning paths on the platform to support customer-specific training needs. Lead the onboarding process for new users to ensure seamless platform implementation. Manage user data and platform access to ensure accurate reporting and proper user segmentation. Provide customers with monthly performance updates and insights on learner engagement. Develop and send weekly customer communications highlighting current training initiatives and new content. Create communication toolkits to help customers promote platform adoption within their organizations. Partner with internal teams to support training initiatives related to various product brands, including product education, promotional campaigns, and incentive programs. Monitor learner feedback and engagement data to continuously improve training strategies. Collaborate with content developers, sales, and marketing teams to ensure alignment on all customer-facing training initiatives. Requirements 3+ years of experience in learning and development, customer success, or training program management (preferably in the healthcare, optical, or retail industry ). Proven ability to build and manage relationships with external customers and internal teams. Strong communication and presentation skills, both written and verbal. Experience with learning management systems (LMS) or other digital learning platforms. Highly organized, proactive, and customer-focused. Data-driven mindset with the ability to analyze learner behavior and make strategic decisions. Bilingual (English/French) is required. If you have a passion for customer education and proven experience in learning and development, we encourage you to apply today! #J-18808-Ljbffr