Lead customer service excellence as a Client Services Team Leader at Barclays in the Isle of Man. Drive high performance and engagement within your team while pioneering an omni-channel customer experience.In this influential role, you will develop and guide a team dedicated to achieving exceptional customer outcomes. Your proven skills in coaching and risk management will empower your colleagues to excel. Having a strong client-focused mindset and prior team leadership experience will set you apart.Key Responsibilities:• Foster customer satisfaction and drive NPS improvements• Maintain active performance management within the team• Develop effective business strategies based on insights• Conduct competitive market analysis for growth• Promote an environment of customer solutions and empowermentRequirements:• Experience in a team leadership capacity• Exceptional customer service skills• Strong ability to identify and mitigate risks• Proficiency in business strategy and digital tools• Strategic thinking and analytical abilitiesHarness your leadership to achieve remarkable customer service outcomes at Barclays.#J-18808-Ljbffr
Barclays Client Services Team Lead
BARCLAYS
douglas, douglas
Published 19 days ago
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