Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics.This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement innovative processes and feedback mechanisms.Key Responsibilities:• Lead a high-performing Customer Care team• Drive strategic customer retention initiatives• Act as the voice of the customer organization-wide• Improve retention, CSAT, and NPS metrics• Develop scalable systems and processesRequirements:• 5–8+ years in Customer Success or Experience roles• Proven experience in driving retention and KPI improvements• Ability to lead teams through change• Strategic mindset with hands-on leadership skillsShape a customer-centric culture and drive measurable growth in a transformative leadership role that values customer satisfaction and success.#J-18808-Ljbffr
Lead Customer Care Manager For High-Impact Experience Strategies
DE LACY EXECUTIVE RECRUITMENT NORTH AMERICA
markham, markham
Published 27 days ago
Report job