Department: EVS – Match Day OnlyEmployment Type: Fixed Term ContractLocation: Vancouver The FIFA World Cup 26™ will mark the first time the tournament will feature 48 teams and be hosted by Canada, Mexico, and the United States. The new format will redefine excellence and generate unique opportunities for greater participation and engagement among fans and players across North America and the world. This role is a game‑changer in planning and delivering an extraordinary experience. Stadium Security Crowd Management Specialist – Key Responsibilities And Oversight Operational Delivery – Spectator Areas Oversee Private Security personnel deployed across public concourses, vomitories, seating bowl access points, circulation corridors, stairwells, and designated spectator holding or contingency areas. Ensure deployment aligns with approved Dot Planning and VSSP zoning. Maintain operational integrity of access control between public and restricted areas. Crowd Flow & Zoning Integrity Monitor spectator density and movement patterns. Support mitigation of congestion, bottlenecks, and late‑arrival surges. Ensure spectators remain within ticketed zones. Identify and elevate emerging crowd risks or unsafe behaviour. Coordinate with Private Security Supervisors to adjust deployment as required. Compliance & Standards Monitor adherence to FIFA operational directives relating to crowd management and zoning. Ensure Private Security personnel enforce access control in accordance with approved post orders. Identify and elevate deviations from approved operational planning. Incident Management & SOC Coordination Monitor, document, and report crowd‑related incidents within spectator areas. Immediately elevate significant incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center (SOC). Support coordinated response in alignment with FIFA Security directives. Provide timely situational updates through established reporting channels. Participate in post‑incident reviews where applicable. Stakeholder Liaison Coordinate operationally with Private Security supervisors, Stadium Operations, Guest Services teams, Access Management, and Law Enforcement when tactical intervention is required. Ensure clarity of escalation pathways for crowd‑related incidents. Maintain professional conduct in high‑density, high‑pressure environments. Reporting & Administration Maintain accurate operational records relating to crowd deployment and incidents. Submit Match Day updates and post‑match summaries as required. Support compliance verification and operational validation processes. Your Profile ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behaviour, assuming consequences of actions and learning from mistakes. DECISION MAKING: Identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead contacts, colleagues, and partners, encourage teamwork, and delegate authority/decision‑making power to achieve expected results and use the team’s skills effectively. VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Education & Qualifications Relevant professional certifications in event operations or safety management are an advantage. Work Experience Minimum 3–5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environments. Experience supervising or coordinating private security services. Experience in Crowd Management on large‑scale events. Strong understanding of access control, incident response, and operational security principles. Major event or international tournament experience is an advantage. Languages Fluent in English. Spanish and/or French proficiency is a plus. Technology Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. FIFA 26 offers a competitive benefits package, including medical, dental, vision, disability insurance, life insurance, and a 401(k) retirement plan. About FWC2026 The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and is hosted by Canada, Mexico, and the United States. The new format redefines excellence and generates unique opportunities for greater participation and engagement from fans and players in North America and all over the world. This is your chance to be a game‑changer in planning and delivering a unique and unforgettable experience. #J-18808-Ljbffr