ServiceNow Platform Engineer Location: Markham, ON Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Job Description This role is responsible for configuring and enhancing the ServiceNow platform with a focus on service catalogues, forms, workflows, approvals, and lifecycle automation. The role supports IT, HR, and ERP‑related use cases and works closely with global IT stakeholders to continuously improve ServiceNow‑based processes. This role focuses on low‑code, platform‑native workflow automation and process orchestration rather than heavy custom development, ServiceNow architecture, or ITOM/Service Mapping. Key Responsibilities Independently design and implement ServiceNow catalog items and workflows end‑to‑end, from requirement clarification through production deployment. Design and configure Service Catalog items, Record Producers, and forms for IT and business use cases. Build and maintain workflows using Flow Designer (conditions, subflows, approvals, task orchestration, error handling). Implement and enhance onboarding, offboarding, job change, and access request workflows. Configure role‑based approval logic and audit‑friendly request flows. Maintain and enhance ITSM modules (Incident, Request, Change, Knowledge). Create dashboards and reports to support operational and audit needs. Follow ServiceNow best practices to minimize custom scripting. Support UAT, production deployments, and post‑go‑live refinements. Understand cross‑functional business processes and translate them into scalable workflow automation. Collaborate with global IT, HR, ERP and other business stakeholders to gather requirements and iterate quickly. Continuously improve request turnaround time and reduce manual effort through workflow automation. Required Experience 4–7 years of hands‑on ServiceNow experience. Strong experience with Service Catalog, Record Producers, Flow Designer, and approvals. Solid understanding of ITSM processes (Request, Change, Incident). Experience configuring SLAs, notifications, and reports. Working knowledge of ACLs and RBAC. Light scripting experience (simple Business Rules or Script Includes) is acceptable; the role is primarily configuration and workflow driven. Experience supporting HR or access management workflows is a strong plus. Ability to explain and design approval workflows and catalog structures during interviews. Desired ServiceNow CSA certification. ITIL Foundation certification or equivalent ITSM process knowledge. Experience with ERP access request workflows. Exposure to manufacturing or regulated environments. Experience working with global stakeholders. Basic understanding of REST APIs and integration concepts. Benefits Competitive compensation package including salary, incentive plans, retirement plans, and comprehensive benefits. Opportunities for global impact, training, development, and career advancement. Autonomy and ownership in projects and initiatives. Diversity and inclusion commitment. Health, dental, vision, travel insurance, and Health Care Spending Account. Equal Opportunity Employment Amphenol is an equal opportunity employer. Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. #J-18808-Ljbffr