Full time | Crystal Clean Maintenance | CanadaPosted On 08/05/2026Job Information JanitorialWork Experience 2 years$85,000 /YearCity Halifax CentralState/Province Nova ScotiaB3LJob Description About Us Crystal Clean Maintenance is a family-owned company that has proudly operated across the Maritimes for over 60 years. With more than 250 employees, we are committed to delivering exceptional service while building a culture centered around accountability, operational excellence, teamwork, and customer satisfaction.Position Summary Crystal Clean Maintenance is seeking an experienced and strategic Director of Operations to lead our Organization. This senior leadership role is responsible for overseeing operational performance, driving continuous improvement initiatives, managing key client relationships, and ensuring profitability across the division.The ideal candidate is a strong operational leader with experience managing teams, budgets, assets, and cross-functional projects in a fast-paced service environment.Key Responsibilities Operational LeadershipLead, manage, and hold accountable the operations team to ensure execution of short- and long-term company goals, measurables, and operational processesDrive operational excellence through strong leadership, accountability, and continuous improvementEnsure all operational procedures and standards are consistently followed across the divisionStrategic Projects & Process ImprovementLead and deliver cross-functional projects that support operational improvements and company growth initiativesIdentify operational inefficiencies and implement scalable solutions to improve performance and service deliveryEnsure core operational processes are properly documented, maintained, and continuously improvedClient Relations & Account RetentionMaintain strong relationships with key clients and ensure high levels of customer satisfactionResolve escalated operational and service-related issues in a professional and timely mannerSupport long-term client retention through operational consistency and service excellenceOwn and manage Cost of Goods Sold (COGS) performance and operational budgets to achieve profitability targetsMonitor division performance through company scorecards and operational reporting systemsOversee the tracking, maintenance, and strategic acquisition of operational assets including vehicles, equipment, tools, and technologyEnsure operational assets are properly utilized, maintained, and aligned with company growth objectives and ROI expectationsTeam Development & AccountabilityMentor and support supervisors, managers, and operational staffFoster a culture of accountability, communication, and continuous developmentSupport recruitment, workforce planning, and succession development initiativesRequirements QualificationsPrevious senior operations management or director-level experience preferredStrong leadership and team management skillsExperience managing operational budgets, COGS, and profitability targetsProven ability to lead cross-functional operational projectsExcellent organizational, communication, and problem-solving abilitiesStrong client relationships and conflict-resolution skillsExperience in facility maintenance, kitchen exhaust cleaning, janitorial, or service-based operations is considered an assetValid Class-5 driver’s license requiredAbility to pass a criminal background checkWhat We OfferCompetitive annual salary of $85,000Company phone and laptopExtended health benefits after eligibility periodSupportive and team-oriented work environmentOpportunities for professional growth and advancementCrystal Clean Maintenance is proud to be an equal opportunity employer.#J-18808-Ljbffr