Overview Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for providing customer and technical support for a broad range of installed systems, from basic to complex. Responsibilities include system installation, programming, system start‑up / check‑out, certification, and related customer training on projects. The Technical Lead may also service and support existing customers by responding to service calls, carrying out Customer Support Programs and small project work. The Technical Lead provides technical supervision, coaching, and mentoring to field colleagues with respect to the installation and service on Security projects. This role facilitates the delivery of assigned projects effectively and within budgeted cost and time schedules. Who You Are You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity, with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technical Lead. Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. Responsibilities Installs, programs, tests, repairs, and services a substantial variety of systems and equipment relating to electronic security. Serves as the key interface for technical support and training for the customer, accountable for maximizing customer satisfaction. Oversees technicians on the customer site, including managing weekly working rotations to ensure all planned and break‑in work is handled in a timely, efficient manner. Completes weekly timesheet approvals, mid‑year and annual performance reviews, provides technical training, guidance and support, and liaises with Convergint office. Reads blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and advanced test instruments and hand tools. Works with technicians and customers on improvement opportunities to enhance operational needs, maximizing efficiencies. Works with Installation group, service group and dispatch to coordinate field resources to support work volumes and schedules of execution. Capable of operating systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Consults with management and/or engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. Advices management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Provides sales support to advance Convergint growth opportunities in our marketplace. Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines. Actively promotes Convergint’s CSP program to customers in conjunction with the service team and may perform quality assurance visits. Uses technical knowledge, skills and experience to mentor and train less experienced staff, providing guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance and gives performance feedback to management regarding the technical team. Executes all work in accordance with Provincial, local regulations, general best practices and company health and safety policies and procedures; promotes and enforces these policies and signs all relevant safety paperwork. Always acts as “our customer’s best service provider”, ensuring Convergint is the customer’s first choice for service. Communicates with and works with other team members consistently to improve overall operations of the Convergint Technology Center and the company. Keeps up to date and informed on all company policies. Always presents a professional image of Convergint in appearance and behaviour. Performs other duties and responsibilities as requested or required. Desired Skills Strong customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of and meet customer needs without being prompted. Strong technical knowledge and experience related to building automation systems, fire alarm systems, and/or electronic security systems; occasionally required to adapt and develop procedures, processes and tools for complex requirements. Solid ability to read blueprints and drawings and strong math skills. Strong programming skills and proven ability to troubleshoot problems and look for solutions. Demonstrates initiative – regularly engages in proactive behaviour and seeks opportunities. Strong analytical skills necessary to resolve problems and look for solutions. Good financial skills related to cost control. Good coaching, mentoring, and staff development skills. Good verbal, written and interpersonal communication skills. Advanced organizational skills and ability to handle multiple projects simultaneously. Strong computer skills, including familiarity with MS Office applications (Outlook, Word, Excel). Requirements Diploma in electronics, electrical or mechanical preferred. Relevant trade experience an asset. Minimum of five years of previous relevant field experience required. Experience in electronic security. Benefits Company Holidays and Paid Time Off. Immediate comprehensive benefit plan (medical, dental, etc.). Employer contribution to RRSP. Work environment committed to safety. Colleague Assistance Program. Tuition reimbursement. Competitive salary and compensation plan. Corporate Social Responsibility Day. And more. Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. #J-18808-Ljbffr