* Platform reliability, scalability, compliance and reusable capabilities.* Own the end-to-end PMS platform strategy, roadmap, and lifecycle for Opera Cloud & APIs.* Define and prioritize enhancements aligned with business goals (guest experience, revenue optimization, operational efficiency).* Act as the global subject matter expert for PMS capabilities and industry trends.* Partner with senior stakeholders across Operations, Commercial, Finance, and Technology, Innovation & Data teams.* Serve as the PMS Cloud Platform escalation point of contact for hotels.* Escalate high priority system issues to vendors/local dealers and internal teams. Meet with other corporate platform owners regularly to review and prioritize escalated issues and enhancements.* Work with Corporate internal teams (Hotel System Support Team) to identify possible solutions for high priority escalated issues.* Act as a liaison between various local dealers/vendors to resolve system issues.* Work closely with cross-functional product owners to support new initiatives while maintaining PMS standard configuration integrity.* Foster a high-performing, collaborative, and accountable team culture.* Drive knowledge sharing, documentation, and capability building across regions within the Hotel Systems Support Team.* 10+ years of experience in enterprise platforms specializing in hospitality technology.* Strong hands-on experience with Opera Cloud (configuration, implementation, or platform ownership).* Experience managing system implementations, upgrades, or large-scale deployments.* Excellent communication and leadership skills.* Strong problem-solving and analytical skills.* Bachelor’s degree or Master's in Information Technology, Computer Science, or a related field.* Certifications (considered an asset): CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure.* Experience managing system implementations, upgrades, or large-scale deployments is preferred.* Demonstrated experience leading teams and delivering results in a global environment is preferred.* Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue) is preferred.* Strong knowledge of Opera Cloud PMS.* Excellent experience and knowledge of Microsoft Excel, Word, Power Point and Visio.* Knowledge of Opera Cloud integrations to other hotel systems eg: HotSOS, Delphi FDC, Simphony Cloud POS, Book4Time and Payments.* Writes and speaks clearly, is concise and easy to understand.* Effectively translates/explains technical requirements to business stakeholders.* Delivers complex messages clearly and with sensitivity to others needs, cultures, background and knowledge.* Contributes meaningfully and concisely to meetings and discussions.* Clarifies issues to ensure understanding, listens attentively and asks follow up questions.* Reviews written work for accuracy, tone and grammar.* Detail oriented, self-motivated and innovative.* Takes pride doing a good job, works hard, stays focused and does what it takes to meet goals and objectives.* Gets clear on exactly what is required, knows when and how to ask for help and support.* Consistently looks for feedback to drive performance improvement.* Shows initiative, looks for changes or improvements in own work area and shows willingness to take on new responsibilities.* Overcomes obstacles without “ruffling feathers” and doesn’t give up easily even in the face of tough challenges.* Delivers on promises and can be trusted to do what they say they will do.* Tackles unforeseen problems and challenges with energy and persistence.* Is prepared to go outside own area and work cross functionally to help resolve issues.* Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals and objectives.* Ability to work under pressure and meet various deadlines in a fast-paced environment.* Responds enthusiastically and positively to changing needs and requirements.* Actively supports and participates in new programs, processes and ways of working.* Remains calm when things do not go as planned, or when plans or priorities change.* Is able to multi-task and handle multiple assignments and priorities.* Is open to trying new things and shows a willingness to change own ideas and perceptions.* Readily accommodates unforeseen changes in day to day work to deal with a situation or to reach a goal and understands the need for flexibility in response to evolving circumstances.* Able to effectively handle multiple conflicting priorities.* Excellent people skills; ability to participate on multi-disciplinary work teams.* Analytical, organizational and problem solving skills.* Knows when and how to ask for help and advice, is open to new ideas from others.* Is comfortable discussing potential problems and sharing perspectives, observations and concerns with colleagues and Managers.* Uses previous knowledge, experience and intuition to identify the root cause of a problem and has solutions in mind when addressing and discussing problems with others.* Breaks down problems into their component parts and identifies links between them using logic and analysis.* Ability to translate business needs into software specifications and requirements.* Project Management methodologies; ability to deliver project and tasks on time.* Ability to understand, chart and direct inter-systems data flow and systems integration.* Agile Methodology.* Debugging.* Code Review.* Automation.* Scrum.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.#J-18808-Ljbffr