Senior Product Manager, Infrastructure Observability | Canada | Remote Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud’s actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7 000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100 % remote company with 1 600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.This is a fully remote position and we’re considering candidates in Canada EST.About Product Management As a Product Manager at Grafana Labs, you’ll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine‑tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100 % remote and globally distributed, so strong and proactive communication is essential.Product Managers are the bridge that connects Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.The Opportunity As the Senior Product Manager for Infrastructure Observability (Infra O11y) you’ll be responsible for our most popular Grafana Cloud products that span the infrastructure suite: Kubernetes Monitoring and Cloud Provider Observability. Infra O11y provides our customers with the ability to easily monitor their core services – from our smallest self‑serve customers to our largest enterprise customers.Your primary responsibility will be to help define the vision and ensure the long‑term success of Infra O11y, working with your engineering partners to fine‑tune product strategy. You will be charting the path forward for net‑new product initiatives – like Host Monitoring – balanced with maintaining a strong roadmap and customer satisfaction for our most mature products.Your role will require heavy customer discovery, understanding user needs, and building consensus and alignment across several Engineering groups and many stakeholders as we look towards simplifying our broader Infra O11y experience for Grafana Cloud. You will also need to flex your GTM muscles and build conviction in areas like competitive analysis and sales enablement to better inform activities like pricing and packaging.Beyond driving your individual product area, you’ll also need to ensure that the experiences you’re building are tightly woven into our overall Grafana Cloud suite of products by establishing integration touchpoints with other key offerings like Grafana Cloud Knowledge Graph and Grafana Assistant, so that our customers have a seamless monitoring experience where they can easily navigate between different layers of their architecture through guided explorations and natural language.What You’ll Be DoingTransform ideas and feedback into a product vision and roadmapEmpathize with customer problems in order to collect user needs, requirements, and pain pointsCurate and properly represent user feedback to Engineering, while providing evidence to support trade‑offs and prioritiesWork closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapersUse your deep product expertise to make decisions about our go‑to‑market strategies, pricing, packaging, licensing and tieringWhat Makes You a Great FitA BS/BA in Computer Science, a related field, or equivalent work experience7+ years of experience in Product Management5+ years of experience in a B2B SaaS productExperience using or building developer‑facing tools, APIs, or platform servicesAbility to discuss APIs, data models, schema evolution, and distributed systems conceptsExperience driving adoption of shared services or platform capabilities across multiple product teamsExperience working with Engineering and Design teams to build delightful products and features – with strong UX – in a fast‑paced environmentExcellent written and verbal communication skills, with the ability to influence cross‑functional stakeholdersBonus PointsExperience with open source software and/or commercial open source companiesExperience using or building observability products and/or developer tools, either internally as an SRE or for external customersProficient with infrastructure concepts and components – like Kubernetes, Cloud Service Providers, and VMs – and able to articulate these models in human‑readable termsExperience with AI toolsCompensation In Canada, the base compensation range for this role is $164 490 CAD – $197 389 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range and benefits at the beginning of the process.Why You’ll Thrive at Grafana Labs100% Remote, Global Culture– As a remote‑only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.Scaling Organization– Tackle meaningful work in a high‑growth, ever‑evolving environment.Transparent Communication– Expect open decision‑making and regular company‑wide updates.Innovation‑Driven– Autonomy and support to ship great work and try new things.Open Source Roots– Built on community‑driven values that shape how we work.Empowered Teams– High trust, low ego culture that values outcomes over optics.Career Growth Pathways– Defined opportunities to grow and develop your career.Approachable Leadership– Transparent execs who are involved, visible, and human.Passionate People– Join a team of smart, supportive folks who care deeply about what they do.In‑Person Onboarding– We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.Balance is Key– We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.Equal Opportunity Employer We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.#J-18808-Ljbffr