What we’re looking for The Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models. You will work at the intersection of Data Science and DevOps, building the “connective tissue” that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team. What you’ll be working on Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations. Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high‑volume throughput. Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture. Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure. Incorporate telemetry into the platform for complex failure‑mode analysis, ensuring real‑time reliability for millions of daily survey responses. Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team. We’d love to hear from people with 8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS. Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP. Expert‑level Python skills and experience with high‑scale data processing (PySpark, etc.). Comfortable with Unix/Linux systems and experienced in deploying end‑to‑end solutions for real‑time applications (spam detection, personalization, ranking). Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field. The base pay for this position ranges from CAD $126,400.00 to $158,000.00 per year, depending on the geographic market and assuming a full‑time schedule. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; a flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This role is primarily remote but may require occasional in‑person participation at designated SurveyMonkey offices or locations to attend company events throughout the year. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. #J-18808-Ljbffr