Manage a technical customer support team for public safety solutions. Focus on enhancing user enablement and driving customer satisfaction metrics.In this managerial position, you'll lead a team of skilled support specialists focusing on both technical incidents and proactive customer initiatives. Your role includes ensuring SLA compliance, improving customer adoption rates, and collaborating with technical teams for escalations. This is a hands-on position that requires effective communication and analytical skills.Key Responsibilities:• Lead and develop a diverse support team• Oversee daily operations and manage ticket workflows• Conduct training and performance evaluations• Address escalated technical issues with customer engagement• Monitor team metrics and implement process improvementsRequirements:• 6-8+ years in customer support with leadership experience• Preferred background in public safety software systems• Strong technical knowledge and engagement capabilities• Proven ability to meet SLAs and operational KPIs• Excellent problem-solving and relationship management skillsDrive team success and enhance customer experiences in the public safety sector through effective leadership and support strategies.#J-18808-Ljbffr
Technical Customer Support Manager
VERSATERM
ottawa, ottawa
Published 27 days ago
Report job