Drive innovation at NRG Energy as an AI Operations Specialist, enhancing customer care through AI solutions analysis and support. Your work will focus on seamless contact center operations.The AI Solutions Analyst role involves daily operational support for AI technologies that drive customer interactions. You will be critical in monitoring performance, analyzing data for trends, and executing initiatives for continuous improvement. Your technical expertise will ensure that AI solutions provide sustained business value.Key Responsibilities:• Operate and optimize AI solutions in contact centers• Configure workflows using no-code/low-code tools• Analyze data to identify improvement opportunities• Develop reports showcasing AI performance and impact• Ensure compliance with data privacy and security standardsRequirements:• Bachelor’s in Computer Science or related field• Minimum 3 years of experience in AI analytics or contact centers• Proficiency with CRM platforms such as Genesys• Strong analytical skills and problem-solving abilities• Experience in agile or continuous improvement environmentsLeverage your AI knowledge to optimize customer experiences at NRG Energy.#J-18808-Ljbffr
Ai Operations Specialist For Nrg Energy
NRG ENERGY, INC.
calgary, calgary
Published 17 days ago
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