Secteur D’activité Services bancaires personnels et commerciaux Lieu De Travail Thunder Bay, Ontario, Canada Horaire 37.5 heures par semaine Rémunération $66,200 - $93,500 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Job Description Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank Coach advisory and frontline staff on resolving customer complaints effectively and consistently with customer problem resolution guidelines Resolve operational and high‑risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies Mentor a team on advice‑giving strategies and delivering effective customer experience Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively Work closely with TD partners to help customers meet their financial needs in the best suited manner Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD Job Requirements Undergraduate degree and/or over 4 years of relevant experience Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course Extensive knowledge of team, process, and risk management along with advanced understanding of the business Proficiency in productivity tools and software tools including MS Office, and internet application Strong communication skills to liaise with customers, employee and cross‑functional teams A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information A dynamic leader with demonstrated experience working in a fast‑paced work environment through strong communication, planning and time management skills Good communicator with go‑getter attitude #J-18808-Ljbffr