Deliverect’s API‑first platform is revolutionizing commerce by connecting food and retail businesses to simplify operations and expand revenue. Our suite of on‑ and off‑premise solutions lets restaurants and retailers sell anywhere and deliver everywhere. Department Focus The Growth team is a squad of seasoned professionals dedicated to propelling our customers to new heights. We proactively support our clients, uncovering growth opportunities and co‑creating innovative strategies to help them reach unique milestones. Your Impact As an Enterprise Customer Success Manager you will partner strategically with high‑value restaurant, dark kitchen, and grocery customers across their journey. You will drive long‑term loyalty and retention by turning complex data into actionable insights, manage renewals, identify upsell opportunities, and lead special projects to fuel Deliverect’s North American growth. Position Details Full‑time, hybrid with a flexible schedule: 3 days in our Toronto office and 2 days working remotely. Important Information Fluency in English is required; strong written and verbal communication skills are essential. French language skills are highly beneficial. This role works 1 week per month in the Toronto office. Expected annual on‑target earnings range from $83,900 CAD to $106,335 CAD plus performance‑based bonuses. Applicants must possess the legal right to work in Canada; relocation or travel support is not provided. Some positions require a background check. What you will do Design and execute client retention goals that demonstrate measurable value of Deliverect to enterprise operations. Monitor client milestones during software implementation, acting as the subject‑matter expert from initial setup through advanced feature navigation. Provide high‑level reporting that showcases how Deliverect improves customer profitability and operational efficiency. Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle. Build and maintain strong, consultative relationships with key stakeholders. Develop tailored presentations and educational materials to communicate product value to diverse audiences. Proactively review customer feedback and concerns to drive continuous improvement in the enterprise customer experience. Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high‑priority projects and client satisfaction. What you will bring 3+ years of Customer Success or Account Management experience, preferably in a fast‑paced SaaS environment. Proficiency with industry tools such as Planhat, HubSpot, Google Suite, Slack, and Zoom. Strong technical aptitude and the ability to translate technical concepts for business decision‑makers. Exceptional communication and interpersonal skills, fostering positive relationships via phone, email, and video. Demonstrated project management experience, managing multiple tasks under pressure. A solutions‑driven mindset committed to customer success and a positive approach to challenges. Relevant degree or equivalent experience, plus background in SaaS sales. Fluency in French is highly beneficial for the North American market. Prior experience with POS systems, hospitality, or food‑tech landscapes is a strong asset. Benefits Dedicated learning budget to expand skills and knowledge. Opportunity to solve meaningful challenges and impact how businesses operate worldwide. Culture of innovation with weekly releases and new features. Opportunity to collaborate with a diverse, international team. Compensation and benefits packages tailored to each local market. Our Commitment to Inclusion We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. Applicants from underrepresented groups are strongly encouraged to apply. If you require any accommodations or support during the recruitment process due to a disability, please contact us at . We use artificial intelligence tools to aid the initial screening and assessment of applications based on required skills and qualifications. This process supports our recruiters but does not replace human review. Final hiring decisions are made by humans. #J-18808-Ljbffr