The Manulife Board, Businesses and Central Functions are responsible for the implementation and operation of a sound Operational Resilience practice, which involves the creation and promotion of an organizational culture that places the highest importance on the identification, continuity and recovery of critical business processes and provides sufficient resources to ensure its effective implementation and continued operation. The Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. Position Responsibilities Under the direction of the AVP and Director of Operational Resilience, the Manager will support the development and maintenance of the global Operational Resilience Methodology, and related risk assessment, challenge, oversight and assurance processes. Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Operational Resilience Program, including Critical Operations End-to-End Assessments Support the development of guidance, provide expert consultation, develop and deliver training and deliver high-quality insight. Support the standardization and automation strategy by helping to design and/or researching best practices related to Operational Resilience processes and tools Advise in the investigation of material loss events (and related incidents) caused by disruptions to assess for potential systemic Resilience weaknesses and to ensure appropriate corrective action is taken. Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels. As a change agent, help lead the behavioral and cultural embedding of Operational Resilience and the Methodology across Manulife. Participate in building an integrated view of Operational Resilience exposures across the enterprise by collaborating with other teams within the lines of defense Support the development of materials and presentations through data gathering and analysis Required Qualifications 5 Years of experience directly in Operational Resilience or highly aligned risks such as Business Continuity University Degree (Technology, Business, Risk Management, Auditing or related discipline) Previous oversight and effective challenge (2nd line of defense) experience Hands‑on experience in supporting the development of risk management methodologies Direct experience with the execution and/or maintenance of an Operational Resilience or related program in a large and complex multinational financial institution Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Preferred Qualifications Ability to develop and maintain strong relationships Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges Track record in process improvement and process design Demonstrated leadership experience and ability to work independently Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels Innovative problem‑solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment Results‑oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines Flexibility to accommodate global project schedules, which may include off‑hours conference calls and domestic and international travel that may be required Strong time management and organizational skills to manage multiple tasks and changing priorities When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 。 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Referenced Salary Location Halifax, Nova Scotia Working Arrangement 混合式 Salary range is expected to be between $79,700.00 CAD - $129,700.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr