Shape the future of customer service as the Customer Operations Leader at Indigo. This role focuses on enhancing store operations and building high-performing teams through effective coaching.As a Customer Operations Leader, you'll ensure a seamless omni experience for customers while setting sales targets. You will drive team performance and encourage a culture of learning and flexibility, supporting new technologies and community initiatives to enrich customer engagement.Key Responsibilities:• Coach Customer Experience Representatives on service standards• Advocate for intuitive customer decision-making• Lead operational activities to boost sales and profitability• Facilitate technology adoption and training• Ensure compliance with health and safety practicesRequirements:• 1-2 years of experience in operations or customer service• Proven team leadership and development skills• Understanding of health and safety standards in retail• Strong organizational and strategic planning abilities• Fluency in both French and English for roles in QuébecEnhance operations and customer engagement while championing Indigo's values.#J-18808-Ljbffr
Lead Customer Operations At Indigo
INDIGO
red deer, red deer
Published 20 days ago
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