Guide a passionate customer support team as a Client Support Manager. Champion service excellence through skillful leadership, ticket oversight, and effective team building in a thriving SaaS landscape.This role emphasizes the importance of leading a dedicated team focused on meeting customer expectations and enhancing overall satisfaction. You will mentor team members, manage day-to-day operations, and ensure performance targets are met. Collaborating with various departments will be key to your success and the growth of the team.Key Responsibilities:• Lead, train, and inspire support personnel• Oversee management of support tickets and satisfaction targets• Conduct team meetings and performance reviews• Ensure effective scheduling and coverage• Spearhead recruitment and onboarding initiativesRequirements:• 2–3 years handling technical support management• Familiarity with Salesforce CRM essential• Strong communication and leadership capabilities• Organizational skills and attention to detail• Commitment to fostering client trustDeliver results in client support by leveraging your leadership skills and commitment to service excellence.#J-18808-Ljbffr
Customer Support Team Leader
Q4 INC.
, , canada, , , canada
Published 27 days ago
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