Technical Support / IT Field Technician Location: Winnipeg, Manitoba Employment Type: Full-Time Employment Type: Contract Work Style: Hybrid (Office + Client Site Visits) Overview Our client is looking for a skilled and reliable IT Support Technician with 2 - 4 years of hands-on experience in IT support and field service work. This role combines Level 1 technical support with on-site installations, networking tasks, and client-facing technical service. The position is well suited for someone who is comfortable working both in an office environment and in the field, handling a mix of support tickets and physical infrastructure work. Key Responsibilities Provide Level 1 IT support for end users (hardware, software, and connectivity issues) Troubleshoot and resolve help desk tickets efficiently Perform on-site technical support and installations at client locations Install, configure, and maintain IP camera / CCTV systems Assist with basic network setup and troubleshooting (routers, switches, access points, IP addressing) Set up and support IT equipment including PCs, laptops, printers, and network devices Document all work performed, including configurations and issue resolution Communicate professionally with clients during on-site visits Ensure work is completed safely and according to site requirements Field Work Requirements This role involves regular travel to client sites within Winnipeg and surrounding areas. On-Site Service & Dispatches: Traveling to customer sites to manage the installation, commissioning, testing, and routine maintenance of technical systems. Diagnostics & Troubleshooting: Investigating, analyzing, and diagnosing complex mechanical, electrical, or software issues and determining the most efficient solutions. Preventative Maintenance: Conducting scheduled checks and equipment calibrations to minimize future downtime and prevent major equipment failures. Technical Reporting: Documenting all site visits, diagnostic results, parts used, and services rendered into a Field Service Management (FSM) system. Required Qualifications 2 - 4 years of experience in IT Support, Help Desk, or Technical Support Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing) Hands-on troubleshooting experience with hardware and software issues Valid driver’s license and reliable transportation Ability to work independently in both field and office environments Strong communication and customer service skills Nice to Have Experience with IP surveillance / CCTV systems Background working with MSP (Managed Service Provider) environments Experience with structured cabling or basic network installations Comfortable working at heights (ladders or scissor lifts) Willingness to travel to the United States on occasion