AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership. You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes. Key Responsibilities Drive Customer Outcomes Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a clear path to value realization Lead roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation Support customers in adopting generative AI and agentic capabilities that are reshaping how software is built, delivered, and monetized Orchestrate Across AWS Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams) Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed Lead Strategic Engagements Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts Help translate complex AI and cloud solutions into business cases for senior stakeholders Support customers through critical decision points: workload migration sequencing, AI adoption strategy, SaaS architecture evolution Manage with Rigor Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans Basic Qualifications 4+ years of experience managing or contributing to large-scale digital or cloud transformation programs across multiple workstreams Experience building and maintaining relationships with Director-level and senior technical and business stakeholders in complex, matrixed organizations Experience working in or with the ISV sector, including knowledge of SaaS business models, product-led growth strategies, and software go-to-market motions Experience in program management, including the application of structured delivery methodologies and risk mitigation practices Familiarity with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches For Quebec location: fluency in French and English is required Preferred Qualifications AWS certification, such as AWS Solutions Architect, or a similar cloud certification Experience working with Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage Experience supporting or advising ISVs through SaaS platform migrations, re-architecture, or AI capability integration Demonstrated experience facilitating executive-level workshops or co-innovation sessions 4+ years of experience managing large-scale digital or cloud transformation programs; experience with ISV sector including SaaS business models; program management with structured delivery methodologies; familiarity with cloud architecture, AI adoption strategies, and cloud migration approaches; bilingualism in French and English required for Quebec location #J-18808-Ljbffr