Be a critical part of Smith+Nephew's Mississauga team as a Bilingual Order Management Specialist. Deliver valuable support to customers through efficient order management in both English and French.This role demands an experienced professional who can process orders and resolve issues with precision. You'll prioritize tasks effectively while contributing to a culture of Care, Collaboration, and Courage. Expect to enhance customer experiences while meeting KPIs in a fast-paced environment.Key Responsibilities:• Process orders via email, phone, and EDI accurately• Handle returns and issue authorization efficiently• Resolve customer disputes within 5 business days• Manage inquiries related to orders and shipping• Follow S+N policies for product complaints and loan billingsRequirements:• 5+ years of experience in Customer Service and Order Management• Fluent in both English and French• Strong problem-solving and communication skills• Proficient with Windows and SAP software• Ability to thrive in a demanding and fast-paced settingSupport Smith+Nephew's mission of Life Unlimited through exceptional order management.#J-18808-Ljbffr
Order Management Specialist - Bilingual Role
SMITH & NEPHEW
mississauga, mississauga
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