Job Title: Jr Account Manager Wage Category: Annual Salary with Benefits Salary: $48,000 - $52,000 per annum Duties and Responsibilities Serve as one of the customer’s primary point of contact on client specific issues Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone) Issue PO, SO and monitor individual accounts in the SAP system Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner Ensure ongoing customer service and support to assigned customer accounts Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team Determine customer needs and recommend the best solutions Maintain thorough understanding of company products, services and features in order to meet customer needs Qualifications Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing Excellent interpersonal and communication skills 3 plus years working knowledge in international trades or distribution industry preferred Excellent problem-solving skills and analytical ability Dynamic, self-motivated, service and result oriented Ability to work under pressure and in a highly competitive environment Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet Fluent in both English and Chinese is an asset Crystal International Group is an equal opportunity employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process #J-18808-Ljbffr