* Lead the technical delivery of Adobe Experience Cloud solutions, including new* implementations, enhancements, integrations, and upgrades.* Oversee end to end project execution: requirements, technical design, development* coordination, testing, deployment, and validation.* Collaborate with Marketing Technology, CRM, Data Engineering, Digital teams, and IT* Architecture to design scalable, compliant MarTech solutions.* Ensure delivery adheres to enterprise architecture, security, and data governance standards.* Lead any support activities for MarTech systems, overseeing incident response, root cause analysis, and timely issue resolution.* Manage defects, enhancements, and technical requests in collaboration with the Marketing technology product owners, MarTech Scrum team and Marketing and IT stakeholders Monitor platform health and performance; ensure adherence to SLAs, uptime requirements, and operational KPIs.* Coordinate with IT, vendors, and business teams to resolve issues efficiently and ensure continuous improvement.* Support technical delivery and performance related to Marketing vendor relationships, including Adobe, Marketo, Demand Spring, Deloitte, system integrators, and Adobe support teams.* Forecast technical capacity, skills, and tooling needs to support Marketing roadmaps and needs.* Lead and mentor a team of MarTech developers and technical analysts focused on enablement and delivery of marketing roadmap.* Partner with Marketing stakeholders to translate marketing requirements into technical execution plans.* Advocate for MarTech best practices, educating marketing teams on technical platform capabilities and usage.* Drive alignment across marketing, data, and IT functions to enable cohesive customer experience delivery.* Strong hands-on understanding of Adobe Experience Cloud components (AEP, AJO, Target, Launch/Tags, Analytics, AEM, Campaign, etc.).* Experience with customer data platforms (CDP), identity resolution, tagging, segmentation, and orchestration platforms.* Knowledge of APIs, data pipelines, web technologies, JavaScript, SQL, and integration patterns.* Familiarity with cloud platforms, DevOps practices, log monitoring, and CI/CD processes.* Understanding of data governance, consent and privacy frameworks, and enterprise security standards.* Strong communication skills with the ability to interface with executives, technical teams, and marketing users.* Excellent leadership, team development, and vendor management abilities.* Strategic mindset with strong problem-solving and decision-making skills.* Ability to manage complexity, ambiguity, and competing priorities in a fast-paced environment.* University degree, preferably in Computer Science, Information Systems, Engineering or equivalent work experience* 5+ years of experience in Marketing Technology, MarTech engineering, Digital Technology, or related fields.* 3+ years of experience managing MarTech platforms—preferably Adobe Experience Cloud.* Prior experience leading technical delivery teams or managing technical operations/support groups.**Base Salary**: A competitive annual range of **$158,000 - $182,000** based on your experience and qualifications.* Flexible working arrangements - 100% remote, hybrid, and in office options* Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you* Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy* Parental leave top-up to 100% of your salary for a period of 25 weeks* Up to $650 for home office equipment* Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice* Diversity and inclusion programs, including an active network of Employee Resource Groups* Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation* We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five yearsFidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers.To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. 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Manager Customer Data Platform Delivery
FIDELITY INTERNATIONAL
toronto, toronto
Published 27 days ago
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