Department: Operations Location: Brockville Description MISSION: To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site. Outcomes: Lead the Site’s Quality Management System (QMS) to Compliance and Excellence: Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly. Reduce Customer Complaints & Improve Customer Satisfaction: Reduce customer product complaints by ≥ 20% within 12 months. Improve Internal Quality Performance: Deliver a 10–15% reduction in rework costs year over year. Build and Lead a High-Performing Quality Team: Develop and implement a training plan for all Quality Technicians and Inspectors. Drive Continuous Improvement Culture: Lead at least 2 major CI projects per year tied to quality or process improvement. Role Competencies: Ownership & Accountability: Takes full responsibility for quality outcomes; does not make excuses. Analytical Problem Solving: Skilled in root-cause analysis, structured problem-solving, and data interpretation. Process Discipline: Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes. Leadership & Coaching: Develops team members, provides clear direction, and holds others accountable. Customer Focus: Understands customer requirements; anticipates quality risks; communicates proactively. Execution & Results Orientation: Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement. Communication Skills: Clear, concise reporting; can translate technical issues into business impact. Collaboration: Works effectively with production, engineering, supply chain, and external partners. Manufacturing Quality experience: Minimum 5 years of hands‑on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards. Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement. #J-18808-Ljbffr