The Canadian Investment Regulatory Organization (CIRO) is a self‑regulatory organization committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. Core Responsibilities Respond to inquiries from individuals and firms regarding registration requirements, processes, timelines, and regulatory obligations. Analyze, interpret and explain registration regulatory requirements in accessible language to support inquirer understanding. Deliver responses in accordance with internal quality, consistency, and service‑level standards through email, phone, and online communication channels. Track responses and ensure consistency and completeness of information. Work closely with Registration, Compliance, Policy, and Legal teams when inquiries require cross‑departmental input. Escalate inquiries that require specialized analysis or decision‑making according to established procedures. Must‑haves Minimum 2 years’ relevant experience where analysis and synthesis capacity were acquired. Strong customer service skills, with an ability to remain patient and helpful under pressure. Good analytical and problem‑solving skills. Good file management and organizational skills. Strong attention to detail. Strong written and verbal communication skills in both English and French. Good task management skills. Ability to work independently, as well as collaboratively with other people and departments. Proficient with a variety of computer software, and an ability to easily learn the use of new software/programs. Nice‑to‑haves Post‑secondary education (University Degree or College Diploma). Financial industry experience, such as in registration at a dealer member, another self‑regulatory organization, or securities commission. Proficient on the National Registration Database (NRD). What we offer Competitive base salary in alignment with the market. Performance‑based bonus * Hybrid work environment. Employer‑paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one. Defined Contribution Pension Plan with company matching that starts on your first day of employment * Paid flex days and sick days * Vacation days. Maternity Leave of Absence / Paternity Leave of Absence top‑up * Paid continuous learning and continuing development, including designations * Asterisked offerings are not applicable to contracts. EEO Commitment CIRO is an equal‑opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process. Should you require accommodation, please contact Human Resources. Recruitment Process This posting reflects an active vacancy on our team. We use automated (AI) tools to assist with candidate sourcing and communications. Applications are reviewed by our hiring team and hiring decisions are made by people. The role has a hiring range of $55,000 - $65,000 with the placement and offered salary being based on knowledge, skills, education/training and experience, as well as external market conditions and internal equity. #J-18808-Ljbffr