What is the opportunity? Apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.What will you do?Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files.Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services.Field calls from clients and industry professionals.Complete risk reports and ensure a balance between customer service and business risk mindset.Resolve issues related to the specific group, function and process.What do you need to succeed? Must-have2+ years of collections experience.Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.Ability to formulate intricate Risk Assessment Reports when required.Proven negotiation, solution-finding and decision making skills.Ability to take calls from clients, trustees and service partners in a call centre environment.Strong understanding of the balance between customer service and business risk mindset.Results driven, with a demonstrated ability to review, seek solutions and decisions.Ability to work efficiently in a challenging environment.Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday.Nice-to-haveKnowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways.Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals.Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products.What’s in it for you?A comprehensive Total Rewards Program.Leaders who support your development.Ability to make a difference and lasting impact.Opportunity to take on progressively greater accountabilities.Job DetailsAddress: 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021, MONTRÉAL.City: Montréal.Country: Canada.Hours per week: 37.5.Employment type: full time.Sector: Services bancaires aux particuliers et aux entreprises.Function type: Regular.Salary scale: Employee.Posting date: .Application deadline: .Notes: Les demandes seront acceptées jusqu'à 23 h 59 le jour précédant la date limite de présentation des demandes ci-dessus.#J-18808-Ljbffr