Overview As a Customer Support Analyst, you will be part of the Jonas Construction support team. You will provide support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls, and resolving cases using troubleshooting skills and product knowledge. You will train clients on software functionality. You need excellent interpersonal and problem‑solving skills, and must learn quickly in a fast‑paced team environment. Previous accounting and customer service experience is required. Job Responsibilities Provide application support for an integrated ERP accounting construction software by investigating process, accounting, and operational cases. Analyze data and user processes to find deficiencies in process, reports, or software functionality. Maintain composure under stressful situations. Use time‑management skills to resolve multiple client issues efficiently. Be results‑driven to achieve team goals, establishing integrity and trust while remaining customer focused. Serve as primary support liaison between clients and Jonas. Keep clients informed of issue progression and provide follow‑up as necessary. Collaborate with other departments or offices to expedite resolutions. Promote and maintain a high quality, professional, service‑oriented image among clients. Job Qualifications Application/customer support experience in the software industry preferred. Experience in accounting‑based applications, preferably in construction/service or related industries – a definite asset. Ability to troubleshoot, multi‑task in a fast‑paced environment, and set priorities within time constraints. Excellent organizational, time‑management, punctuality, and customer service skills. Courteous and professional phone manner, demeanor, and attitude essential. Good team player, yet willing to take personal responsibility for resolution of issues. Proven ability to meet deadlines. Proven ability to problem‑solve and teach others. Excellent command of the English language (spoken and written). Accounting degree and/or experience an asset. What Makes This a Great Place to Work Competitive compensation. Once established: work from home 1–2 times a week. Extensive in‑class and hands‑on training. Comprehensive benefits package. Learning and development opportunities. Career development and merit‑based growth plan. Energetic and stimulating work environment with annual employee awards and regular department and company events and outings. Business Unit: Jonas Construction Scheduled Weekly Hours: 37.5 Worker Type: Regular #J-18808-Ljbffr