Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l’embauche: $17.60 - $24.00 per hour. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. Job Overview Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and the customer experience. Responsibilities Producing order pick lists, multiple times per day as required Ensuring hold orders are executed within 24 hours of receipt Inputting shipping confirmations into the database in a timely manner Organizing picking route based on volume and customer express orders Processing and updating of all orders on proper systemsPackaging and preparing orders for shipping Ensuring all client orders are fully inspected prior to packing and shipping Footwear items are checked for mismates Product checked for quality, newness, and damages Label orders are correct for their proper destination Following up on order notifications on the portal and Apps Picking, shipping, and confirming all orders in a timely manner Processing of customer returns that are shipped back to stores Tracking, monitoring and logging all store returns Confirm all return dates fall within the policy window Examine merchandise to ensure it is in resalable condition Processing of refunds to finalize the process Returning the resalable merchandise to the appropriate department Resolve compliance issues in a timely manner Other duties and tasks as assigned Track, record system report management Order and replenish Wrap & Pack supplies as required based on volume Ensure compliance with privacy policies, regulations, and cyber security measures Ideal Candidate High school diploma Very detailed oriented Proficient with computers and systems (POS, IP, CTS, SAP, etc) Highly service-oriented with exceptional organizational and follow up skills Measures of Success Meet specific standards for fill rates and order processing timelines High degree of accuracy required Exceed customer expectations Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients #J-18808-Ljbffr