Customer Relations Representative page is loaded## Customer Relations Representativelocations: BMW Markham, Markham, ON L3R 5M2time type: Full timeposted on: Posted Yesterdayjob requisition id: R Customer Relations Representative-BMW Markham, Markham, ON L3R 5M2If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you!We're looking for a **Customer Relations Representative** to be the heart of our Service customer support team at **BMW Markham**. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!As a Customer Relations Representative, you will be responsible for assisting customers in booking service appointments for their vehicles. **Here’s What You’ll be Doing:*** Greets customers and visitors, ensuring optimum customer service.* Answers and directs phone calls and ensures messages are delivered to the respective parties.* Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.* Answers customer questions about services performed or refers them to someone who can.* Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.* Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.**Skills and Qualifications*** Mandarin speaking is preferred* Experience in a call center environment is mandatory.* Experience with Microsoft Office is mandatory.* Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.* Previous automotive experience is preferred.* Outstanding customer service skills.**Why*** **Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.* **Health Benefits** – full-time employees have access to health, dental, long-term disability and life insurance.* **Growth Potential**– we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.* **Stock Purchase Program** - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.Pay: $40,700Vacancy: ReplacementWe thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.*Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.*At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care.Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement.With guidance from our mission, **Growth Powered by People**, we have created a workplace where employees can learn, grow, and succeed.Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.#J-18808-Ljbffr