Downtown Toronto (Ryerson), Canada | Posted on 05/11/2026 Key Responsibilities Design hosting and application technology solutions based on service specifications, standards, policies, best practices, and cost models. Gather, analyze, and document business requirements, information technology mandates, and strategic plans. Translate business needs into solution designs, application flows, and technical specifications. Provide guidance on short‑ and long‑term solution development and service improvement initiatives. Prepare detailed technical documentation to support system installation, testing, and performance validation. Assess performance and capacity of existing systems and recommend enhancements or improvements. Support planning, migration, implementation, and sustainment of large, complex system initiatives. Ensure solutions meet security, recovery, usability, accessibility, and performance requirements. Collaborate with business stakeholders, developers, testers, and project teams to ensure successful solution delivery. Work onsite during standard business hours, Monday to Friday. Qualifications & Skills General & Technical Skills Strong knowledge of integrated networking technologies, enterprise servers, storage solutions, and system infrastructure. Experience designing large, complex, highly available, mission‑critical application solutions. Knowledge of security, recovery, performance optimization, and capacity planning. Familiarity with project management methodologies such as PMBOK. Strong analytical and conceptual skills, including cost/benefit analysis and solution evaluation. Excellent communication, problem‑solving, collaboration, and decision‑making skills. Experience & Skill Set Requirements Technical Solution & Development Skills (40%) 7+years of experience designing solutions using Oracle Siebel CRM and/or Adobe AEM . Experience developing business design documents, functional and non‑functional requirements. Experience creating high‑level application flows and functional design documentation. Experience producing detailed process flows and screen designs aligned to business processes. Strong experience with user experience design and accessibility standards (WCAG/AODA). Experience conducting user research and usability testing. Experience developing user personas and user journey maps. Experience analyzing user feedback and designing solutions to address user pain points. Experience creating wireframes and high‑fidelity mockups using tools such as Figma or Adobe XD. Demonstrated experience creating use cases, documenting business rules, and managing solution risks. Experience creating quality assurance plans and writing test cases. Experience with Oracle Policy Automation / Oracle Intelligent Advisor is a strong asset. 7+years of experience in Siebel and Adobe AEM solution implementation. Experience with change management methodologies. Experience documenting test strategies, scenarios, and user acceptance testing plans. Experience creating and maintaining business architecture artifacts. Experience working with Rational Unified Process (RUP). Experience developing CRUD matrices, screen flows, and application visibility models. Ability to translate workflows into wireframes and prototypes. Soft Skills (20%) Strong written and verbal communication skills. Ability to present ideas clearly and propose innovative solution approaches. Proven ability to work collaboratively in large, cross‑functional teams. Strong analytical thinking and systematic problem‑solving abilities. Ability to manage pressure, aggressive timelines, and changing priorities. Strong stakeholder engagement skills, bridging business needs with technical delivery. Public Sector Experience (5%) Experience with public‑sector transfer payment (grant) models is an asset. Experience ensuring compliance with corporate quality assurance standards is an asset. Experience maintaining and enforcing QA standards. #J-18808-Ljbffr