Overview Our Commercial Mid-Market team in Markham is growing, and we’re on the lookout for a Client Solutions Manager to join us! As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our commercial clients in delivering the world-class customer service that Gallagher is so well known for. This means you will be managing an existing portfolio of clients, driving the renewal cycle, handling day‑to‑day policy changes, working on diverse accounts, and collaborating with insurers. Work Environment: Hybrid (Agile) – We enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. How You’ll Make An Impact Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships. Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re‑marketing when required and adhering to binding authority set out by carriers. Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client. Identify upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client. Consistently act to upgrade insurance market knowledge, keeping abreast of new products and policy changes. About You 3+ years of client service experience, with preference for mid‑market insurance brokering. Being solution oriented allows you to offer clients the most resourceful and innovative solutions. Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues. People love working with you, and you with them. Fast‑paced, multifaceted environment: you prioritize effectively and exceed client expectations every time. Maintaining a keen eye for detail comes easy and is a key part of successful roles. Highly tech‑savvy, with an ability to learn new systems, tools and processes. Experience within the Transportation and Contractors segment is considered a strong asset. A valid RIBO license is required or willingness to acquire within 3 months. CAIB, CIP, CRM or other relevant certifications and/or designations are highly valued. Knowledge of EPIC is an asset. Compensation And Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum Core Benefits Flexible medical & dental coverage to meet your household’s needs. Life, Dependent Life and AD & D Insurance options. Retirement savings including RRSP with a company match, TFSA, pension and more. Employee Stock Purchase Plan. Other Benefits Educational expense reimbursement. Employee assistance programs. Discounted gym membership (GoodLife Fitness). Opportunity for flexible work arrangements. Paid sick days & personal days. Employee education recognition program. Employee referral bonus program. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. We are an equal‑opportunity employer and encourage applications from people with disabilities. Accommodations are available on request for candidates in all parts of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff and termination. Gallagher will make reasonable accommodations for physical or mental limitations of a qualified person with a disability, unless it would impose undue hardship. Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, asking screening questions and scheduling interviews. The AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications. #J-18808-Ljbffr