Overview At BuildOps, we’re building a groundbreaking software solution purpose‑built to support today’s commercial contractors. From helping our customers manage their service department to project management, we’re disrupting the industry and building a team that thrives in fast‑paced environments. This candidate will lead the build‑out of the industry’s leading operational platform as the Head of Enablement. Roles & Responsibilities Define and own the multi‑year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post‑Sale, AI CoE, and Product to align priorities with business objectives and growth goals. Design and execute the BuildOps Academy strategy to reduce implementation time‑to‑value, accelerate customer adoption, and serve as a reusable engine for internal enablement. Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and foster a culture of continuous improvement. Own and maintain the LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation. Embed AI into how enablement content is created, personalized, and measured—staying current on best‑in‑class approaches and integrating them into our programs. Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive‑ready communications that frame progress, gaps, and investment asks for ELT and board audiences. Ideal Candidate Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high‑growth SaaS environment. Familiarity with AI‑powered enablement tooling (content creation, personalization engines, AI coaching) and enthusiasm for applying AI to enablement workflows. Strategic thinker who operates fluently in executive conversations while staying close to the work to guide quality and execution; can influence without authority and align diverse stakeholders around a shared vision. Data‑driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs. 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team. Hands‑on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred). Clear, compelling communicator who can translate complex product or process information into engaging learning experiences. This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto. Location This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto. Compensation $160,000 - $200,000 base salary range + annual bonus What we offer Generous equity grant, becoming an owner in our company. A comprehensive benefits package. Flexible PTO and hybrid work schedules. One‑time work‑from‑home allowance. Company hubs in Los Angeles, San Francisco, Toronto, and Raleigh with lunch provided for in‑office days. Company events and team‑building activities, both in‑person and virtual. Fast‑paced, collaborative, and dynamic work environment. Opportunities for growth and career advancement. Chance to work with cutting‑edge technology and innovative solutions. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and applicable local and state laws. #J-18808-Ljbffr