Senior Technology Operations Analyst – SAP BASIS Developer – Managed Services Practice – Dieppe, New Other locations: Primary Location Only The opportunity EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities. Your key responsibilities Provide end‑to‑end SAP BASIS support across DEV, QA, and Production environments Monitor SAP systems for availability, performance, background jobs, spool, and system health Handle incident, problem, and service request tickets in line with SLAs and support procedures Support patching, kernel upgrades, and support packs under change management processes Manage user administration, roles, authorizations, and audit‑related activities Troubleshoot BASIS issues, perform root cause analysis, and coordinate resolution with relevant teams Skills and attributes for success Strong verbal and written communication skills are important. Ability to work collaboratively within diverse technical teams. To qualify for the role you must have Diploma or bachelor’s degree in computer science, Information Technology, Software Engineering, or related field. Approximately 3+ years of hands‑on SAP BASIS experience, preferably in Managed Services (AMS), Application Support, or Production Support environments. Ideally, you’ll also have SAP BASIS or SAP HANA certification Experience with Cloud or hybrid SAP environments (Azure, AWS, GCP) Basic scripting abilities (Shell, PowerShell, Python) What we look for We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit. What we offer Support and coaching from some of the most engaging colleagues in the industry Learning opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you #J-18808-Ljbffr