Manager, IT Product Management As part of the IT Product Management team, you take ownership of, identify, analyze, and document complex business requirements and processes, leveraging your industry experience and collaborating with business unit subject matter experts. You work independently on challenging assignments while maintaining extensive contact with internal customers and subject‑matter experts. What will your role be responsible for? Oversee our enterprise CRM and other approved CRM systems. Managing a team of application support associates and Dynamics 365 platform developers. Participate in the collection and analysis of information; interview subject‑matter experts, observe operations, and use knowledge of business systems and processes to suggest solutions to specific business challenges. Maintain strong relationships with our business to keep up to date on operational procedures and best practices; recommend changes for improvement. Understand business vision and priorities within your team and across other product lines, and guide leaders with a focus on customer impact behind all initiatives. Serve as a liaison between business units and technical units to align enterprise objectives by advocating for business needs, articulating requirements, managing backlog requests, and representing business requirements in the design, development, validation, and implementation of appropriate technology solutions. Partner with technical business units in the research, analysis, and resolution of system and process challenges. Perform regular market analysis to ensure our corporate CRM products are keeping pace with others available. Partner with application support to ensure operational excellence. Prepare and deliver presentations to project stakeholders when appropriate. Grow ongoing vendor relationships to represent users’ and stakeholders’ interests; advocate and advertise change, partner in ITIL and SDLC best practices, and prepare for industry changes. Stay current with functionality, defects, and upcoming changes; contribute to support team SLAs and standards; build strong interpersonal relationships with direct reports. What can you expect from us? Flexible workstyles. A competitive compensation and benefits package that includes health benefits, RRSP matching program, employee stock purchase plan, paid time off, volunteer days, discretionary bonuses, tuition reimbursement, and more. Support for internal promotion and community involvement. What do we expect from you? Minimum of a Business or related degree. At least 10 years of relevant experience or an equivalent combination of training, education, and experience. Experience managing an enterprise CRM (Dynamics 365, Salesforce, Maximizer, etc.). One (1) year of experience in defining and documenting business and technical requirements and processes, systems analysis, business process modeling, representing stakeholders on project teams, and problem‑solving with large, complex cross‑functional systems and processes. Experience in financial services and/or ancillary financial services is a must. Knowledge of risk management, issue tracking, change management, and requirements gathering. Knowledge of information technology support and technical documentation. Business planning and analysis skills – demonstrated ability to develop product strategy and deliver business requirements based on that strategy. Knowledge of branch operations and advisor‑facing technology is preferred, with priority given to candidates with portfolio management system experience. Interpreting client input, clarifying issues, and developing solutions. Preparing various reports, summaries, surveys, and written recommendations. Competencies Analysis – identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions and make recommendations. Communication – exceptional communication skills; clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand the message. Exercise Judgment and Decision Making – use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences. Technical and Professional Knowledge – demonstrate a satisfactory level of technical and professional skill or knowledge in position‑related areas; remain current with developments and trends in areas of expertise. Building Effective Relationships – develop and use collaborative relationships to facilitate the accomplishment of work goals. Client Focus – make internal and external clients and their needs a primary focus of action; develop and sustain productive client relationships. Time‑Management – comfortable participating and managing multiple ongoing initiatives that may be at different points in SDLC. We encourage our associates at all levels to Grow professionally and inspire others to do the same. Work with and through others to achieve desired outcomes. Make prompt, pragmatic choices and act with the client in mind. Take ownership and hold themselves and others accountable for delivering results that matter. Contribute to the continuous evolution of the firm. Salary Range $100,000 - 120,000 annually, in addition to competitive performance bonuses/incentives. Actual compensation will be determined based on skills, experience, internal equity, and other job requirements. Equal Opportunity Employer Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. To request accommodations, candidates are instructed to contact Human Resources via email at #J-18808-Ljbffr