Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor. Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices.Key Responsibilities:• Manage a diverse portfolio of SMB accounts• Drive customer adoption of platform features• Conduct regular business reviews and performance assessments• Collaborate with Product and Marketing teams• Identify opportunities for account renewals and expansionsRequirements:• Minimum 2 years in customer success or support in SaaS• Experience with managing multiple high-velocity accounts• Commitment to remote work in a startup atmosphere• Strong English communication skills, verbal and written• Proficient in analytical problem-solving and prioritizationShape the future of content creation by helping customers harness the power of innovative technology effectively.#J-18808-Ljbffr
Remote Mid-Market Customer Success Manager For Innovative Tech Platform
RIVERSIDE
toronto, toronto
Published 27 days ago
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