As the Manager of Operations for the Network Engineering and Operations team you will be responsible for implementation and deployment of new technologies, ongoing maintenance and support, troubleshooting and problem resolution, and collaborating with other departments to improve service delivery. TELUS is able to deliver reliable telecommunications solutions and ensure 24/7 availability. You will lead a multidisciplinary operational team that includes Inside and Outside Plant, Network Operations, RF Operations, and Power Operations. What you’ll do Establish team standards, guidelines, and best practices to ensure consistent and effective operational execution. Provide leadership, guidance, mentoring and support to the operational team. Collaborate with cross‑functional teams to define program objectives, scope, deliverables, and timelines. Monitor and track program progress, identify risks, issues, and dependencies, and implement mitigation strategies as needed. Conduct quarterly audits of services provided by key partners. Prepare and present regular program status reports to executive leadership and stakeholders, highlighting key milestones, achievements, and challenges. Foster a culture of collaboration, innovation, and continuous improvement within the team. Promote operational best practices and provide training, coaching and mentoring to team members. Stay up to date with industry trends and emerging property‑management practices, and incorporate relevant advancements into the organizational operational management framework. Collaborate with internal audit and insurance teams. Some travel is required to perform property audits and project acceptance. Qualifications Proven track record in providing leadership for mission‑critical power and environment solutions network. Proven ability to collaborate and influence senior leadership and stakeholders. Effective communication skills, both written and oral. Effective leadership, coaching and motivational skills. Strong customer orientation and ability to handle both favorable and unfavorable customer interactions professionally. Ability to plan and organize effectively to independently meet schedules and deadlines. Ability to adhere to all safety training to ensure compliance. Strong customer focus and commitment to service excellence. Demonstrated ability to identify problems and situations, take appropriate action, lead solutions. Minimum 10 years experience within Telecom Operations, Planning or Engineering. Demonstrated experience leading an operational team and service providers. Experience managing under a collective agreement. University degree in Engineering or Engineering Technology or equivalent related technical diploma. Location: Prince George, BC Salary Range: $86,000–$136,000 Performance Bonus or Sales Incentive Plan: 15% Benefits Comprehensive total rewards package including competitive salary, bonus structures, minimum three weeks of vacation, and flexible benefits. Flexible work arrangements, including in‑office, virtual, or hybrid options. Generous company‑matched pension and share‑purchase programs. Opportunities for community engagement and volunteerism. Career growth and learning × development opportunities. Equal Opportunity Employer TELUS is committed to fair employment practices. All qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities during the recruitment process. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked to interact in English with external or internal parties or to use English applications or software as part of their tasks. #J-18808-Ljbffr