ResponsibilitiesCreate effective, user friendly and visually appealing interfaces. Design the overall functionality of the product to ensure a great user experience and iterate in accordance with user‑testing. Design user interfaces for digital displays, publications, media, and other creative materials as required. Take a user‑centered design approach and rapidly test and iterate the designs. Conceive and conduct user research, interviews and surveys, and translate findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes. General SkillsRelevant experience creating GUI designs based on user interaction and performance. Experience as a UX, interactive, or UI designer for web and mobile applications. Proficiency with design and prototyping tools. Thorough understanding of the limitations and appropriate use of web development technologies. Experience designing online programs emphasizing the emotional aspects of human experience. Experience conceiving and conducting user research, interviews, and surveys, translating them into sitemaps, user flows, journeys, wireframes, mockups, and prototypes that lead to intuitive user experiences. Experience designing overall product functionality and iterating through user‑testing. Experience delivering wireframes, user stories, flows, journeys, mockups, and prototypes optimized for a wide range of devices and interfaces. Experience facilitating the client’s product vision by researching, sketching, prototyping, and user‑testing digital products for a wide range of devices and interfaces. Experience identifying design problems and devising elegant solutions. Experience making strategic design and user experience decisions for core and new functions and features. Experience gathering user feedback to configure existing interfaces. A team player with a track record for meeting deadlines, managing competing priorities, and client relationship management experience. Desirable SkillsKnowledge of network security and network protocols. Service Design ExperienceLeads and coordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods within existing and anticipated business needs and best practices. Acts as the primary service design consultant within multidisciplinary project teams, defining the project approach in the initiation stage and leading on key activities such as user needs mapping, user research (exploratory and evaluative), stakeholder mapping, personas, journey mapping, collaborative design, prototyping, service blueprint, and plans. Leads design, development, prototype testing, and implementation of new solutions for service delivery, and reviews service design aspects post‑implementation to assess performance. Develops process improvement objectives, critical success factors, key performance indicators, and metrics to facilitate continuous improvement. Responds to emerging business and policy issues and client requirements by developing innovative integrated/digital service delivery strategies and solutions, and facilitating change management and business reengineering processes. Leads design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the service design function and outcomes. Researches and analyzes the integrated service requirements of government, partner ministries, and customers, ensuring a user‑centered perspective in service delivery. Develops and recommends strategies to meet integrated service delivery objectives; ensures documentation of business processes, methods, practices, and associated tools is current and complete. Facilitates change management with service providers and client ministries to add new products and services across all service delivery channels, including digital service delivery systems. Participates in business planning activities including the development of strategic initiatives.#J-18808-Ljbffr