Direct workforce management strategies as a Workforce Management Director in a hybrid role. Leverage analytical expertise to align staffing with business goals and enhance service delivery across channels.In this critical role, you will lead efforts to optimize staffing models and improve service level agreements through data insights. Your leadership will guide a team dedicated to developing forecasting methodologies while ensuring operational efficiency. Collaborating with leadership teams will be key to achieving service objectives and enhancing employee engagement.Key Responsibilities:• Develop and enhance forecasting and capacity-planning models• Monitor and ensure staffing aligns with service needs• Analyze data trends to construct actionable staffing plans• Mentor Workforce Management teams for performance improvement• Translate operational data into clear strategic recommendationsRequirements:• 5+ years in Contact Centre management• Profound knowledge of workforce management tools• Strong analytical and problem-solving skills• Proven skills in recruiting and team development• Excellent verbal and written communication abilitiesLead workforce optimization that drives operational success and fosters a positive work environment.#J-18808-Ljbffr
Hybrid Workforce Management Director
EQUITABLE
southwestern ontario, southwestern ontario
Published 27 days ago
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