Join a leading global company as the Customer Care Director, working to enhance service operations in industrial equipment. This senior position emphasizes driving after-sales growth and optimizing service teams.You will oversee the customer care, field service, and technical support teams while managing P&L performance. Your leadership will play a pivotal role in improving customer relationships and fostering a customer-centric culture. Candidates should possess 10+ years of experience in customer service or field service within manufacturing or capital equipment sectors.Key Responsibilities:• Coach and develop a high-performing Customer Care team• Drive service strategy for after-sales growth• Manage technical support and field service teams• Oversee budgets, KPIs, and P&L management• Collaborate with global teams on digital initiativesRequirements:• Over 10 years in customer service or after-sales• Experienced in P&L leadership• Strong commercial awareness and customer focus• Proficient communication and stakeholder skills• Willing to travel approximately 25%Lead efforts to provide exceptional customer experience and strengthen service excellence across the organization.#J-18808-Ljbffr
Customer Care Director In Industrial Solutions
LOCK SEARCH GROUP
brampton, brampton
Published 23 days ago
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