Overview ACCOR Jasper Park Lodge | Jasper, AB Permanent, Full-time position in a luxury hotel setting located in the Canadian Rockies. Join Fairmont Jasper Park Lodge to contribute to a high-quality learning and development function that supports leadership and staff growth within the property. What you will be doing Your role will be dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so must be comfortable getting your hands dirty and handling all parts of the learning cycle – from implementing and executing training, to tracking and organizing training records, to working with leaders to identify training needs across the business. You get to do a little bit of everything in this role! Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs. Facilitate a world-class onboarding experience for new employees, including iterating the program and experience as required. Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training. Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions. Participate in creating an environment of engaged leaders by being an active member of the leadership team; create strong relationships across the business to coaching and guidance to support both leader and colleague development and engagement. Utilize a variety of learning methodologies and technologies to deliver effective learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities. Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes. Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for team members. Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization. Stay abreast of industry trends, best practices, and innovations in learning and development to ensure programs remain current, relevant, and impactful. Maintain accurate records of leadership training activities and participant information. Qualifications Minimum of 2 years’ experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation. University degree in Hotel/Restaurant Management or related discipline is a strong asset. Proven track record in needs assessment and facilitation of training programs driving service excellence results. Demonstrated knowledge of Microsoft Office (Outlook, Teams, PowerPoint, Publisher, Excel, Word) required. Enthusiastic and positive personality with ability to build strong relationships. Sense of urgency and the ability to prioritize; able to work under pressure. Results-oriented with flexibility and adaptability. Innovative, creative, and willing to take risks with accountability for successes and learnings. Ability to analyze data and trends and create strategies for improvement. Benefits & Perks Subsidized staff accommodation assistance provided. Employee travel program with discounts on room rates and on F&B at Fairmont & Accor properties worldwide. Access to Mountain Explorer Travel Program with exclusive room rates for colleagues (subject to availability). Wellness platform for employee mental health and wellbeing support. Discounts at resort facilities (Food & Beverage outlets, Fitness Centre, and Golf Course). Colleague Lifestyle Program with access to staff activities and events. Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and Accor properties. One complimentary meal per shift in staff cafeteria. #J-18808-Ljbffr