Description Join TELUS's innovative Video Services team, where we're revolutionizing how Canadians experience home entertainment. We own the end-to-end customer experience and product strategy for Optik TV and our next-generation TV platform, collaborating across TELUS to deliver exceptional value. As part of our dynamic product management ecosystem, you'll work alongside talented professionals who are passionate about shaping the future of video services. We're seeking a strategic and execution-focused Senior Product Manager to lead the system changes supporting our TV platform migration execution and records cleanup initiatives. You will drive the full lifecycle — from problem identification through solution design, delivery, and team enablement — while overseeing migration workstreams and consolidating cross-functional action plans. This is a high-impact role at the heart of TELUS's most critical video transformation initiative. Migration Overview Lead the migration of existing TV customers to TELUS's newest TV platform with minimal disruption and maximum customer satisfaction Identify system gaps, define business requirements, and design scalable solutions end-to-end Oversee multiple migration workstreams and align cross-functional teams on consolidated action plans Champion records cleanup initiatives to ensure data accuracy and system readiness for migration Deliver enablement programs so product, engineering, and operations teams are migration-ready Transform complex migration data into actionable insights that guide product and delivery decisions Key Responsibilities Lead end-to-end system changes supporting the migration of TV customers to the newest TELUS TV platform, from scoping through delivery and post-launch stabilization Translate migration objectives and operational needs into clear, actionable business and system requirements for engineering and delivery teams Identify data integrity issues, define cleanup strategies, and coordinate execution across systems to ensure migration readiness Consolidate and manage cross-functional action plans, ensuring alignment across product, engineering, operations, and frontline teams Oversee multiple concurrent migration workstreams, tracking milestones, risks, and dependencies with rigorous program management discipline Develop and deliver enablement materials, training, and communications to support smooth adoption of new platform capabilities Define and track migration KPIs, build dashboards, and provide regular executive-level reporting on progress and risks Lead data-driven analysis of migration blockers and system issues, driving proactive resolution and continuous improvement Required Qualifications 3–5+ years of experience in product management, program management, or a related role within a telecommunications or technology environment Demonstrated experience with TELUS Video products or equivalent TV/video platform ecosystems Proven ability to define and document business requirements for complex system changes Strong program management skills with experience managing multiple concurrent workstreams Experience leading system migrations or large‑scale platform transitions Post‑secondary degree in Engineering, Computer Science, Business Administration, Information Technology, or a related field Excellent stakeholder management, communication, and executive presentation skills Data‑driven mindset with experience building dashboards and migration performance reporting What Sets You Apart SAFe / Agile Certified – Experience in scaled Agile environments MBA – Advanced business acumen (asset) TELUS Optik TV Knowledge – Deep familiarity with TELUS video products and customer base Data Migration Experience – Previous large-scale data or platform migrations CRM / BSS Systems – Understanding of customer‑facing billing and service systems Change Management – Proven ability to drive organizational adoption and change Executive Storytelling – Ability to communicate complex initiatives to senior leadership Risk Management – Proactive identification and mitigation of program risks Lean / Six Sigma – Process improvement methodologies Cross‑functional Leadership – Experience leading teams without direct authority Benefits Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in‑office, virtually or a combination of both, based on the role's requirementsGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities Salary and Compensation Salary Range: $123,000-$160,000 Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. Location Toronto, ON, CA | Quebec, QC, CA | Ottawa, ON, CA | Vancouver, BC, CA | Edmonton, AB, CA | Victoria, BC, CA, V8X 1J9 | Calgary, AB, CA | Burnaby, BC, CA | Rimouski, QC, CA Accessibility & Equal Opportunity We are committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr