Conference Services Manager (Full-Time, 14-Month Contract) Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Conference Services Manager. At Fairmont Château Laurier, our engaging service and authentic location make every event a truly memorable affair. As Conference Services Manager, you will liaise between multiple departments to anticipate the needs – and exceed the expectations – of your clients. Benefits Wonderful company culture – colleagues are at the heart of all that we do Food & Beverage discount of 50% in our restaurants Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Comprehensive extended health benefits package Salary range: $70,000-$74,000 Responsibilities Consistently offer professional, friendly and engaging service Confirm all event related information with clients for files of twenty-five (25) peak rooms or more Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business Responsible for following the Fairmont Conference Service Essential Standards Create group resumes for all assigned groups and communicate to all operational departments Create and edit event orders, manage guestroom contracted blocks and reservations, review rooming lists Follow all contracted dates and timelines for event details, guestroom block cut‑off dates and evaluate financial event expectations Create floor plans for each event to ensure banquets and clients are in agreement prior to set up Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame Conduct pre‑conference meetings with clients and pertinent departments to confirm all relevant details are communicated Conduct and/or attend daily meetings to review event contracts and ensure last minute changes are communicated with appropriate departments Follow departmental policies and procedures Follow all safety policies Part of Leadership team Flexibility of work schedule: based on group requirements; evenings, weekends and holidays Other duties as assigned Qualifications Previous leadership experience within a similar role required Minimum of three (3) years’ experience in hotel catering and conference planning Additional experience in the hospitality industry, e.g. sales as an asset Good understanding of the luxury hotel market Excellent customer skills, superior interpersonal skills, results‑oriented and highly motivated Proven ability to plan and execute events effectively with a strong attention to detail Strong knowledge of Opera Sales and Catering program Microsoft Office software computer literacy requiredStrong written and verbal communication skills in English and French Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us. AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr