Your Benefits Continuous Training: Sharpen your skills and advance your expertise with our professional development programs. Great Team: It’s truly the people that make the difference — and with us you’ll join the best team around. Flat Hierarchies: Get straight through to the decision‑makers with our streamlined organizational structure. Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change. Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together. Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness. Job Description What you will do Deliver high‑quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders. Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution. Provide subject‑matter expertise on WMS functionality and integrations. Document case interactions and maintain accurate records in support tools. Communicate case status and updates to customers and management. Analyze and triage customer issues, performing technical research, and collaborating with cross‑functional teams. Contribute to continuous improvement initiatives for WMS operations and support processes. Other job duties as assigned. Qualifications Education: Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience. Experience: 3–5 years of experience supporting Blue Yonder WMS (Discreet version). Strong understanding of warehouse operations and supply chain processes. 3+ years in IT/SAAS application support with proven ownership of issue resolution. Technical Skills: Proficiency in SQL and relational databases (Oracle, MS SQL). Ability to debug code and troubleshoot integrations. Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python). Knowledge of solution architecture and deployment best practices. Soft Skills: Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership. Strong problem‑solving, assertiveness, and ability to drive optimal solutions. Self‑motivated, flexible, and able to work independently or in large teams. #J-18808-Ljbffr