About Clutch We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle‑free car‑buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10‑Day Money‑Back Guarantee and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard‑working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world‑class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca. About the Role Clutch is looking for a Bilingual Retail Advisor (Mandarin/Cantonese) to be the face of our company in our first Retail location at Markville Mall . Since our entire car‑buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car‑buying game, you'll love working with us! What You’ll Do Have exceptional customer service skills, being the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint. Inspect vehicles with a sharp eye for detail, carefully assessing both cosmetic and mechanical aspects to identify potential issues and ensuring the highest quality of service for our customers. Complete customer paperwork accurately and efficiently and take thorough notes in our customer tracking system. Assist other team members with various tasks as necessary. Here’s What You Have Education: High school diploma or equivalent. License: Minimum of a G2 Driver’s License (valid in Ontario). Driving Record: Clean driver’s abstract with no major infractions. Background Check: Clean criminal background check. Bilingual: Fluent in Mandarin and/or Cantonese. Work Authorization: Legally authorized to work in Canada. Availability: Minimum of 40 hours per week, with overtime as needed. It’d Be Great If You Have Valid OMVIC License. If you don’t have one yet, we’ll help you obtain it as one of the perks of working with us. A passion for cars and the automotive industry. Experience with warranty products so that you can answer any question that arise during the process. Why You’ll Love It At Clutch Autonomy & ownership – opportunity to build your process and influence the company workforce at every level. Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience. Have broad and direct ownership over your field of work during a phase of rapid growth. We are dedicated to attracting and retaining top talent with top‑of‑market compensation packages. Above market health & dental benefits. Employment Type Backfill, Permanent Full‑Time Compensation & Benefits Wage: $24 per hour Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1 (Applicable for Permanent Full‑Time). Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email #J-18808-Ljbffr