Become a key player in enhancing customer experience at Roots as an Omni-Channel Operations Specialist. Manage operations and reporting to ensure seamless retail and digital service delivery.This role requires a highly analytical mind with a solid background in omni-channel retail operations. Candidates should exhibit strong problem-solving capabilities, a keen eye for detail, and the ability to work effectively across various teams during high-pressure periods.Key Responsibilities:• Produce insightful daily and weekly business reports• Handle and resolve order management issues promptly• Support capacity planning and sales forecasting• Administer gift card management and chargeback processes• Engage with payment platforms to optimize operational flowRequirements:• 3-4+ years in e-commerce or omni-channel retail operations• Proficient in Excel for business reporting• Familiar with NewStore and other order management tools• Strong communication and organizational skills• Experience with TopDesk or Jira preferredBring your operational expertise to Roots to support a superior customer journey.#J-18808-Ljbffr
Roots Omni-Channel Operations Specialist
ROOTS
golden horseshoe, golden horseshoe
Published 24 days ago
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