Overview Global Senior Talent Acquisiton @ Pride Global Are you a skilled Service Designer passionate about human-centred design and digital transformation? We’re hiring multiple Service Designers to join innovative, cross-functional teams working on transformative digital projects that improve public services. Location: Primarily Remote (Canada-based) with occasional meetings in Edmonton, AB Contract: Up to 24 months, full-time, flexible hours based on project needs Schedule: Flexible, aligned with project demands What You’ll Do Apply human-centred design and agile methodologies to program reviews and digital transformation projects Conduct user and behavioral field research, co-design workshops, and usability testing Create service journey maps, blueprints, prototypes, and user stories Analyze service performance and report findings with actionable insights Collaborate closely with product owners, executives, and front-line staff to co-develop new processes and policies Support change management initiatives to integrate new solutions into existing operations Participate in sprint planning, backlog refinement, and cross-functional team activities Deliver iterative project outcomes that enhance efficiency, accessibility, and user satisfaction Qualifications 2+ years of experience in service design research and outputs 2+ years working within cross-functional, Agile product teams Strong skills in user research, co-design, prototyping, and journey mapping Experience in change management and organizational design Ability to work independently and collaboratively in remote and hybrid settings Strong communication and stakeholder engagement skills Experience with public sector or government digital transformation projects Familiarity with human-centred design tools and modern data practices Experience conducting field research and user interviews in diverse environments Employment Details Seniority level: Mid-Senior level Employment type: Contract Job function: Design, Art/Creative, and Information Technology Industries: Human Resources Services #J-18808-Ljbffr