Drive success in customer support as a Senior Supervisor. Manage a team providing exceptional service by training staff and optimizing customer engagement processes.In this supervisory role, you will oversee daily customer care operations while enhancing quality and efficiency standards. Your focus will be on mentoring associates, managing workloads, and fostering a culture of continuous improvement. Collaborating with various departments will be essential for streamlining customer-related processes and addressing any service gaps.Key Responsibilities:• Supervise customer care team and daily workflows• Develop training plans and onboarding for new hires• Monitor team adherence to policies and procedures• Provide performance feedback to team members• Ensure urgent issues are escalated as necessaryRequirements:• Bachelor’s degree or 5+ years of experience• Experience in project management• Strong customer service focus and leadership• Excellent problem-solving and communication skills• Proficient in MS Office applicationsBe a catalyst for positive change while leading a dedicated customer support team to new heights of excellence.#J-18808-Ljbffr
Senior Supervisor Of Customer Support
ZURN ELKAY WATER SOLUTIONS
calgary, calgary
Published 27 days ago
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